Refund policy
Last Updated: July 6, 2026
Customer satisfaction is important to us. This policy explains how returns, refunds, exchanges, and order cancellations are handled. Please read the information below before submitting a request.
Return Eligibility
We accept return requests within 30 days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, tags, and any other items originally supplied.
- Have a return request submitted within 30 days of delivery.
Returns may be accepted for both defective/damaged items and non-defective items, provided the conditions above are met.
Return Authorization
Before returning any item, you must contact our support team to receive return authorization and return instructions.
Return addresses may vary depending on the product. Items returned without prior authorization cannot be accepted.
To request a return, please contact:
Email: support@kemetix.shop
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us review your request, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging (if applicable)
- A brief description of the issue
After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, an exchange, or a refund.
Non-Returnable Items
The following items are not eligible for return:
- Fragrances and personal care products
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
- Products that have been used, installed, worn, or altered after delivery
- Products returned without original packaging or included accessories
- Return requests submitted after the 30-day return period
- Items returned without prior authorization
If you are unsure whether your item is eligible for return, please contact our support team before sending it back.
Refunds
After your returned item has been received and inspected, we will notify you by email of the outcome.
If your refund is approved:
- The refund will be issued to your original payment method.
- Refunds are processed within 10 business days after inspection.
- A confirmation email will be sent once the refund has been processed.
Depending on your bank or card provider, additional processing time may be required before the refund appears in your account.
Late or Missing Refunds
If you have not received your refund after the processing period:
-
Check your bank account or payment method.
-
Contact your bank or credit card provider.
-
Allow additional processing time.
If you still need assistance, please contact:
Email: support@kemetix.shop
Exchanges
We accept exchanges for eligible products.
To request an exchange:
- Contact our support team before returning the item.
- Ensure the product meets the return eligibility requirements.
- Return the product within the 30-day return period.
- The item must be unused and in its original condition.
Return Shipping
| Return Information | Details |
|---|---|
| Return Method | By mail |
| Return Shipping Cost | Free |
| Return Label | Provided after return authorization |
| Restocking Fee | None |
| Refund Processing Time | Within 10 business days after inspection |
Order Cancellations
You may request an order cancellation shortly after placing your order.
Cancellation requests can only be accepted if the order has not yet been processed or shipped.
If you wish to cancel your order, please contact us as soon as possible.
Email: support@kemetix.shop
Contact Information
If you have any questions about this policy, please contact us.
Email: support@kemetix.shop
Phone: +1 (747) 217-1878
Address:
6221 Van Nuys Blvd, Suite 626
Van Nuys, CA 91401
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PT)