Shipping Policy

Last Updated: July 6, 2026

KEMETIX currently ships to customers within the United States only. This policy explains our shipping coverage, processing time, delivery estimates, shipping rates, tracking, and support process.

Shipping Coverage

We currently ship to addresses within the United States only.

International shipping is not available at this time.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Order Cut-Off Time: 3:00 PM PT, Monday–Friday
Handling Time: 1–3 business days, Monday–Friday

Orders placed before the cut-off time are typically processed the same business day. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next available business day.

Handling time includes order verification, product inspection, packaging, and shipment preparation.

Shipping Transit Time

Standard Shipping Transit Time: 4–6 business days, Monday–Friday

Transit time begins after your order has been shipped and handed over to the carrier.

Estimated Delivery Time

Total Estimated Delivery Time: 5–9 business days, Monday–Friday

This estimate includes both handling time and shipping transit time. Delivery times may vary due to carrier delays, weather, public holidays, high seasonal demand, or unexpected logistical disruptions.

Shipping Rates

Order / Shipping Method	Shipping Cost
Orders of $70.00 USD or more	Free Standard Shipping
Orders under $70.00 USD	$8.00 USD Standard Shipping
Express Shipping	$15.00 USD

All shipping charges are shown at checkout before payment is completed.

Shipping Carriers

KEMETIX may ship orders using the following carriers:

• USPS
• UPS
• FedEx

The carrier is selected based on package size, destination, and shipping requirements.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email with your order number, purchase summary, and billing/shipping details.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number, carrier details, and tracking link.

Tracking information may take up to 24 hours to update after shipment confirmation.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm that the shipping address is correct.
• Check around your delivery location.
• Ask neighbors, family members, or building management.
• Contact the carrier directly using your tracking number.

If the carrier confirms that the package was lost in transit, please contact us within 7 days of the expected delivery date with your order number.

Depending on the situation, we may provide delivery support, a replacement shipment, or a refund.

Shipping Delays

Delivery delays may occasionally occur due to weather, carrier delays, public holidays, peak holiday periods, or other circumstances outside our control.

If your order is significantly delayed, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

KEMETIX is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping details.

If you notice an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is processed or shipped.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Email: support@kemetix.shop

Phone: +1 ((747) 217-1878

Address:
6221 Van Nuys Blvd, Suite 626
Van Nuys, CA 91401
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PT