Terms of service

Terms of Service

Last Updated: July 6, 2026

Welcome to KEMETIX. These Terms of Service explain the rules and conditions that apply when you visit our website, use our services, or place an order from our store.

By accessing or using this website, you agree to follow these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these terms, please do not use this website.

1. Store Information

This website is operated by KEMETIX. Throughout the site, the terms “we,” “us,” and “our” refer to KEMETIX.

Our store is powered by Shopify, which helps us provide our online store and related services.

2. Use of Our Website

By using this website, you confirm that:

  • You are at least the age of majority in your state or province of residence.
  • The information you provide to us is accurate, current, and complete.
  • You will not use this website for unlawful, fraudulent, or harmful purposes.
  • You will not interfere with the security or operation of the website.

You are responsible for keeping your account information and login details secure.

3. Products and Product Information

We make reasonable efforts to display product information, descriptions, images, pricing, and availability accurately.

However, product colors or appearance may vary slightly depending on your screen, device settings, or lighting conditions.

Product descriptions, prices, and availability may be updated when necessary. We may also discontinue products or limit quantities at our discretion.

4. Orders and Payments

When you place an order, you are making an offer to purchase the selected product.

An order is accepted only after payment has been received and the order has been confirmed by us.

We may refuse, cancel, or modify an order if:

  • Product information or pricing contains an error.
  • Payment cannot be verified.
  • The order appears fraudulent or unauthorized.
  • The product is unavailable.
  • Shipping restrictions apply.

If we cancel or modify an order, we will contact you using the email address, billing address, or phone number provided at checkout.

5. Pricing and Billing

Prices are shown on the website and may change without notice.

Unless clearly stated otherwise, product prices do not include taxes, shipping fees, customs duties, import charges, or handling fees.

You agree to provide accurate billing, shipping, and payment information. You also confirm that you are authorized to use the payment method provided.

6. Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other circumstances outside our control.

Once an order has been shipped, tracking information will be provided when available.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellations are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before submitting a return, exchange, refund, or cancellation request.

8. Order Cancellations

Cancellation requests may be accepted only if the order has not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at:

Email: support@kemetix.shop

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product information, and website layout, is owned by KEMETIX or used with permission from its respective owners.

You may not copy, reproduce, distribute, modify, publish, or use any website content without prior written permission.

10. Third-Party Services and Links

Our website may include third-party services, tools, or links, including services provided by Shopify and payment processors.

We are not responsible for third-party websites, tools, policies, content, or services. If you visit or use third-party websites or services, you do so at your own discretion.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using this website, you acknowledge that your information may be collected and processed to complete orders, provide customer support, process payments, arrange shipping, and operate our store.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, pricing errors, product availability errors, or other inaccuracies.

We reserve the right to correct errors, update information, cancel orders, or change product details when necessary.

13. Prohibited Uses

You may not use this website:

  • For unlawful or fraudulent purposes.
  • To violate any applicable laws or regulations.
  • To infringe on intellectual property rights.
  • To submit false or misleading information.
  • To upload or transmit viruses, malware, or harmful code.
  • To spam, phish, scrape, or interfere with the website.
  • To impersonate another person or entity.
  • To attempt unauthorized access to our systems.

We may restrict or terminate access if these terms are violated.

14. Customer Feedback and Reviews

If you submit reviews, comments, suggestions, or feedback, you confirm that the content is accurate, lawful, and does not violate the rights of others.

We may use, display, or remove customer feedback where appropriate, including for website operation, customer support, or service improvement.

15. Disclaimer of Warranties

Our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Limitation of Liability

To the fullest extent permitted by law, KEMETIX will not be liable for indirect, incidental, special, or consequential damages arising from your use of this website, products, or services.

This does not limit liability where it cannot be excluded under applicable law.

17. Indemnification

You agree to indemnify and hold KEMETIX harmless from claims, damages, losses, or expenses resulting from your misuse of the website, violation of these Terms, or violation of any applicable law or third-party rights.

18. Termination

We may suspend or terminate access to our website or services if we believe these Terms have been violated.

Any obligations or rights that should reasonably continue after termination will remain in effect.

19. Governing Law

These Terms of Service are governed by the laws applicable to the jurisdiction where KEMETIX operates, without limiting any consumer protection rights available under applicable law.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes are posted means you accept the updated Terms.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: support@kemetix.shop

Phone: +1 (747) 217-1878

Address:
6221 Van Nuys Blvd, Suite 626
Van Nuys, CA 91401
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PT)