Frequently Asked Questions (FAQ)

1. Where do you ship?

KEMETIX currently ships within the United States only. International shipping is something we are actively working on — stay tuned for updates.

2. What materials are your products made from?

Our apparel is crafted from a range of quality fabrics — including linen, silk, cotton, polyester, and more — selected for comfort, breathability, and durability. We also carry footwear and fragrances, all selected for quality and craftsmanship.

3. Are your sizes true to fit?

We recommend checking the size guide on each product page for accurate measurements. If you are between sizes, we generally suggest sizing up for a relaxed linen fit.

4. How long does order processing take?

Orders are processed within 1–3 business days (Monday–Friday) after payment is confirmed. Orders placed after the daily cut-off time, on weekends, or on public holidays begin processing the next business day.

5. What is the daily order cut-off time?

3:00 PM (PT) Monday–Friday. Orders placed after this time are processed the following business day.

6. What is the estimated delivery time?

Standard shipping transit time is 4–6 business days. Including handling, total estimated delivery is:

5–9 Business Days

Estimates may vary due to weather, carrier delays, or high seasonal demand.

7. Do you offer free shipping?

Yes. Shipping rates within the United States:

Orders of $70.00 or more — Free Standard Shipping
Orders under $70.00 — Flat fee of $8.00 USD
Express Shipping — $15.00 USD

All shipping costs are displayed at checkout before payment is completed.

8. Which carriers do you use?

We ship via USPS, UPS, and FedEx. Carrier selection depends on delivery location, package size, and logistics availability.

9. Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with your tracking number, carrier details, and a tracking link. Tracking may take up to 24 hours to update after shipment.

10. My package shows delivered but I didn't receive it. What do I do?

Please:

Verify your shipping address
Check around your property and delivery area
Ask neighbors, family members, or building management
Contact the carrier directly with your tracking number
If still missing, contact our support team for further assistance.

11. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay. All transactions are processed in USD.

12. Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment and personal information at checkout.

13. Can I cancel or modify my order?

Orders may be canceled or modified if the request is submitted before the order has been processed or shipped. Contact us as soon as possible at support@kemetix.shop. Once an order is processed or dispatched, changes may no longer be available.

14. What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective items. To qualify:

Items must be unused, unworn, unwashed, and in original condition
Original packaging and all accessories must be included
Return authorization must be obtained before shipping the item back

15. Do you accept exchanges?

Yes. We offer exchanges for a different size or item of equal value, subject to availability. Contact our support team within 30 days of receiving your order to receive exchange instructions and return authorization.

16. Is there a fee for returns?

No restocking fees. Free return labels are provided upon authorization.

17. How long does a refund take?

Once the returned item is received and inspected, approved refunds are processed within 10 business days to your original payment method. Your bank may require additional time to post the refund.

18. How do I contact customer support?

Email: support@kemetix.shop
Phone: +1 (747) 217-1878
Address: 6221 Van Nuys Blvd, Suite 626, Van Nuys, CA 91401, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (PT)

Frequently Asked Questions (FAQ)